China Customer Relations Centers, Inc. is a call center business process outsourcing (“BPO”) provider focusing on the complex, voice-based segment of customer care services, including customer relationship management, technical support, sales, customer retention, marketing surveys and research for some of China’s major enterprises.
The company was incorporated in 2014, with headquarters in Taian City, Shandong Province, China. Currently, the company operates 11 call centers that are strategically located throughout China in Shandong Province, Hebei Province, Jiangsu Province, Anhui Province, the Xinjiang Uygur Autonomous Region, the Guangxi Zhuang Autonomous Region and Chongqing City.
The company has more than 4,300 full-time employees and 2,200 part-time employees and interns. Senior management and many of employees are highly qualified with prior experience and specialized training in the call center industry.
The Company is engaged in researching, designing and developing comprehensive and scalable call center information technology solutions and software products in an attempt to improve clients’ revenue generation, reduce operating costs, improve customer satisfaction and meet the future needs of customers. The company’s research and development team consists of 56 researchers, engineers, developers and programmers. In order to enhance the scalability and to provide added functions, existing software products are continuously upgraded.
The company is a significant competitor in the telecommunications industry by providing BPO services in China. Our clients include the provincial subsidiaries of two of the major telecommunications carriers in China.
The Company’s vision is to grow its business by establishing long-term, strategic relationships with our clients by delivering quantifiable value solutions that help improve our clients’ revenue generation, reduce operating costs, and improve customer satisfaction. To achieve these objectives, we work closely with our clients to understand what drives their economic value, and then we demonstrate how our performance on their programs will align with that value. We aim to improve our clients’ operational efficiencies and enable our clients to increase revenues.