CCRC Privacy Statement
This Privacy Statement explains how we collect, use, protect and disclose your information, describes the privacy rights you enjoy, and how your personal information is governed.
Personal Information
Refers to data that can identify a specific natural person on its own or when combined with other data. Anonymous data and aggregated data that cannot identify any specific individual even when combined with other information do not fall within the scope of personal information. "Sensitive personal information" refers to personal information that, once leaked, unlawfully provided or abused, could easily harm the personal dignity of a natural person or endanger their personal or property safety, including biometric data, religious beliefs, specific identity, medical and health information, financial accounts, and whereabouts and tracks, as well as the personal information of minors under the age of fourteen. The processing of sensitive personal information must follow the principles of specific purpose and strict necessity, obtain separate consent from the individual, and adopt strict security protection measures.
Information Collected Directly
To enable you to use certain features of the website, respond to your requests, communicate with you and provide related services, we may ask you to provide relevant materials, including personal information. Such information may include a visitor's name, address, email address and contact telephone number, as well as the username and password of your CCRC account. During the life of your account, we will retain information related to the products and services you have purchased.
We also collect information you actively provide to us. When you submit an inquiry or feedback, we record your name, email address, the subject of your inquiry and any content you voluntarily share. In addition, we may obtain relevant information about you from third-party service providers we cooperate with, who assist us in providing products and services to you.
The above personal information is provided by you voluntarily. If you decline to provide the necessary information, we may be unable to provide you with the corresponding website features and services.
Automatically Collected Information
When you visit this website, we collect certain non-personal information, such as IP address, device identifiers, browser settings, operating system, referring domain, language preferences, mobile carrier, and website usage behaviour recorded through cookies or similar tracking technologies. For example, pixel tags and web beacons are small graphic files placed in web pages or emails that can be used to determine whether you have performed a specific action.
A "cookie" is a small file stored on your device by a website, which assigns a numeric user identifier and records your browsing behaviour on the website. Some cookies remain valid only within a single visit session, while others persist after the session ends, for example to avoid requiring you to re-enter contact information or re-add items to your shopping cart. We use cookies to conduct business, collect browsing data, optimize and personalize your experience, analyze user behaviour patterns, and continually improve our website, products and services.
The cookies we use fall into four main categories:
- Necessary Cookies: They are essential for your normal use of the products and services on this website. If you decline to enable them, certain features of the website will be unavailable.
- Functional Cookies: They are used to optimize the operational performance and functionality of the website, products and services, but are not required for using this site. If you decline to enable them, some features may not function properly.
- Analytical Cookies: They collect relevant data to help understand how the website, products and services are used and the effectiveness of marketing campaigns, while also helping us optimize the website and improve your experience.
- Targeting Cookies: They record the pages you visit and the links you click in order to identify returning visitors and track your browsing behaviour on this website and other websites. Such cookies remain stored on your device for use on your next visit. Unlike these persistent cookies, some session cookies are automatically deleted once the browsing session ends.
Session cookies are automatically deleted when you close your browser; persistent cookies are retained for no more than 12 months.
We may also allow third parties to use cookies on this website to collect data on your online activities over time, deliver interest-based advertising and analyze advertising performance. Such cookies used for personalized tracking may be enabled only after obtaining your explicit, separate consent, and you have the right to turn off this feature at any time.
Most browsers automatically accept cookies by default. You may set your browser to automatically refuse all cookies, or to display a prompt when a cookie is received so that you can choose. If you refuse cookies, you may be unable to use all features of the website normally. Such deactivation settings apply only to the current device and browser, and may not work effectively in all circumstances.
To learn more about the rules governing the use of cookies by Google Analytics and to configure the relevant cookies, you may visit the Google Analytics opt-out browser add-on page or the website of the Digital Advertising Alliance.
Internet users may enable settings such as "Do Not Track" in their browsers. However, the industry has not yet reached a consensus on the criteria, triggering methods and scope of application of this feature; therefore, the operation of this website will not change after receiving a "Do Not Track" instruction, and you may adjust tracking-related permissions in your browser settings at any time.
Use of Information
We collect your information in order to communicate with you, conduct business, and improve our products, services and website. At the same time, we use information collected automatically during the use of the website to improve operational efficiency, the mobile experience and marketing effectiveness, to prevent fraud and misuse, and to protect the security of website visitors and our business.
We process and use your information ourselves or through commissioned service providers in order to: inform you of changes to products or services; monitor service usage; detect, prevent and resolve technical faults; deliver website content and advertisements that may interest you; customize services and record your information to facilitate your subsequent visits and use; monitor and analyze website data and third-party marketing campaigns; and track your submissions, participation records and the status of various activities.
With your permission, we will also process and use your information. Where necessary for the legitimate rights and interests of our company or a third party, provided such interests do not conflict with your statutory rights, we may also process the relevant information. For example, using information to prevent fraud, enhance network security, protect the personal safety of customers, and report suspected illegal conduct to law enforcement authorities. We may also use information for certain direct marketing campaigns.
Finally, we process and use your information in order to comply with applicable laws and regulations; respond to lawful and valid requests from law enforcement, judicial and other public authorities; fulfil professional obligations; prevent fraud; collect debts; resolve disputes; troubleshoot faults; assist investigations; enforce the terms of service; and carry out other lawful compliance activities.
Sharing of Information
Our employees and agents may view your personal information in order to perform their duties and respond to your needs. We follow the principle of minimum necessary knowledge, granting access only for the provision of products or services, or in other circumstances set out in this Privacy Statement.
We share your information with our affiliates, and with vendors and agents acting on our behalf, in accordance with this Privacy Statement and related agreements. "Affiliate" means any individual or entity that directly or indirectly controls the company, is controlled by the company, or is under the common control of the same party as the company.
We do not share personal information with third-party service providers for marketing purposes. Where genuinely necessary for business operations, we may share relevant information with cooperating third-party service providers, for example in connection with website operation and maintenance, cloud data storage, database management, data analysis, delivery of news and research surveys, payment and order processing, and responding to customer service requests. We require such providers not to disclose personal information and to use it only within the limited scope agreed upon.
We do not sell, transfer or disclose your personal information for marketing purposes. However, in the event of a business divestiture, a sale of all or part of the business, a merger or an acquisition, we may transfer or disclose the relevant personal information accordingly. If the company, a business or its assets are acquired by another enterprise, that enterprise will assume the personal information we have collected and perform the relevant rights and obligations set out in this Privacy Statement. In the event of insolvency, bankruptcy or receivership, your personal information may also be transferred as part of the company's assets.
Where reasonably necessary, we may disclose your personal information to third parties (including law enforcement agencies): (1) to comply with requirements of governmental or law enforcement authorities or with judicial procedures; (2) to maintain the normal operation of this website; (3) to process orders or registration business; (4) to conduct activities in which you participate; (5) to protect the lawful rights and interests and the asset security of our company, our affiliates, users and customers.
In addition, we may share aggregated anonymous information that cannot identify any specific individual with third parties for lawful purposes.
Data Transfers
The personal information we collect is primarily stored and processed within mainland China. Where it is genuinely necessary to provide personal information outside China, we will strictly follow the requirements of the Personal Information Protection Law of the People's Republic of China and complete statutory procedures such as a cross-border security assessment, personal information protection certification, or execution of a standard contract formulated by the national cyberspace administration. Personal information may be transferred outside China only with your explicit consent or where necessary for the performance of a contract between the parties. Overseas recipients of the data must undertake to adopt security protection measures no lower than those required under Chinese law. You have the right to withdraw your consent to cross-border transfers at any time, and upon withdrawal we will terminate the corresponding cross-border data transfer. Without the approval of the competent national authorities, we will not provide personal information stored within China to overseas judicial or law enforcement agencies.
External Links
When you click a link or advertising banner that takes you to a third-party website, the privacy policy and terms of use of that website will apply rather than our rules. We are not responsible for third-party websites or related conduct, and we recommend that you read their privacy policies and user agreements carefully.
Protection of Minors
This website is intended for all users, and we strictly refrain from proactively collecting the personal information of minors under the age of fourteen. Where services are to be provided to a minor, the explicit consent of the minor's guardian must be obtained in advance. Minors under the age of 14 should not submit any personal information on their own.
Information Retention and Security Protection
We retain your personal information only for the period necessary to achieve the purposes of collection; general data is retained for a maximum of 3 years after the termination of the relevant business, unless otherwise provided by laws and regulations. To protect your personal information, we have put in place multiple physical, technical and administrative security protection measures. As no absolutely secure system exists, we do not guarantee, and you should not assume, that your personal information, browsing records and other communications will always remain in a secure state.
The account credentials for this website and its applications are confidential information and are for your personal use only. You must keep your password properly and strictly confidential. Whether or not authorized by you, you bear full responsibility for all operations carried out using that password. If you discover that your password or account has been unlawfully used by others, please notify us immediately.
You have the right to apply for cancellation of your account on this website at any time. After the account is cancelled, we will stop collecting and using your personal information and will delete or anonymize the relevant data in accordance with laws and regulations, except as otherwise provided by law. You may submit a cancellation request through the "Contact Us" channel in this Statement.
Privacy Rights in China
If you are a resident of the People's Republic of China, you enjoy the following rights regarding your personal information in accordance with the law:
- The right to know the source of your personal information, the purposes of use, its disclosure and sharing, and the recipients of the information;
- The right to refuse our processing and sharing of your personal information;
- The right to require us to stop sharing your personal information with third parties;
- The right to require us to delete your personal information held by us, except in circumstances stipulated by law;
- The right to correct or supplement inaccurate or incomplete parts of your personal information;
- The right to access and obtain a copy of your personal information;
- The right to require us to explain the rules for processing personal information and related operations;
- In circumstances stipulated by law, the right to require us to suspend the processing of your personal information;
- Where the conditions are met, the right to require us to provide your personal information to you in a commonly used format or transfer it directly to another information handler.
Even if you exercise your privacy rights, you are still entitled to the same services and treatment from us.
In accordance with the relevant laws of the People's Republic of China, domestic users may inquire about the circumstances in which we provide personal information to third parties for direct marketing. We do not provide your personal information to third parties for direct marketing.
We will respond to relevant inquiries from residents of mainland China free of charge within 30 days. We will verify the identity of the inquirer, and depending on the type of personal information involved, you may be required to provide supplementary materials or information to complete the verification.
In accordance with the relevant provisions of Chinese law, registered users in China under the age of 14, or their legal guardians, may apply for the deletion of content and information published on the website where this Policy is displayed. Please send a detailed description of the content to be deleted to ccrcir@ccrc.com. Please note that such an application cannot guarantee that the relevant content will be completely removed, and in some circumstances, deletion may not be possible under the law even if an application has been made.
Revisions to the Privacy Statement
This Privacy Statement may be updated from time to time. When material changes occur, we will proactively notify you through website announcements, SMS messages, emails and other means; all revisions will be published on this page together with the latest update date.
Complaint and Reporting Channels
If you believe that our personal information handling activities violate laws or regulations, you may file a complaint or report with the local cyberspace administration or market regulation authorities.