Intelligent Platform Product Line

Intelligent Training Robot

6 practice modules freely assembled

Stage- and level-based practice challenges

Multi-dimensional customer persona library

Scripted scenario generation

Real-time sparring and strategy feedback

Multi-dimensional analysis of completed learning

Intelligent Agent Assistance

Component-based real-time agent assistance tools embedded in the workstation, supporting agents during inbound calls and standardizing service workflows through real-time prompts to improve service quality.

Real-time Conversation Transcription

Speaker separation

Second-level recognition

Real-time Conversation QC

Visitor status monitoring

Agent status monitoring

Abnormal status alerting

Real-time Knowledge Assistance

Knowledge point recommendation

Process reference

Document search

Real-time Conversation Records

Visitor tag records

Conversation information extraction

Auto-filled work orders